Tuesday, January 5, 2010

When a present breaks.....call the company!

We bought a Thermos for my son for Christmas. It fell out of the refrigerator 2 days after Christmas and broke the top. Without a working top, it's basically worthless. Trash. right?

So what did I do?
  • I googled to find the phone number for the Thermos company.
  • Explained what broke to the customer service rep.
  • Asked if they could replace the piece?
  • The lady said....... Sure. Normally we would charge but because of the Christmas season, we'll replace it for FREE!

If you need something, it never hurts to just ask!

1 comment:

Anonymous said...

Great Tip! Believe it or not, but I bought 4 of those Thermos & 2 of the lids have broke. I figured I was just out of luck. I will let you know how I do.